What the investigation is, what it is not, and what happens after you hand us the starting point.
The customer journey across the surfaces a real customer uses: search, maps, social, website, calls, WhatsApp, booking and the hand-offs between them. The scope starts with the business and the trail we agree to follow.
No. We are not starting with a checklist or a dashboard score. We start as a customer, document what actually happens, preserve the evidence and identify the points where intent, trust or action breaks.
Very little. Bring the business name and whichever website, profile, listing or customer path matters most. If you already suspect a problem, tell us. If you do not, that is fine too.
The first call is a hand-off, not the investigation itself. We use it to understand the business, establish the starting point and avoid wasting your time with a generic discovery meeting.
We follow the agreed customer trail, record evidence and map the friction we can substantiate. Where a useful intervention can be demonstrated, we may also build or test a better path rather than stopping at a recommendation.
Yes. For a fast first contact, WhatsApp is available from the booking page. A scheduled call is better when the journey needs context, but you do not have to force yourself through a form.
No invented promises. We can document the journey, show the evidence, identify observable friction and test changes. Business outcomes depend on many things outside a single investigation, so claims should follow measured evidence.
Start with what you know. Fifteen minutes is enough for the hand-off.
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